Effective Date: 20-11-2024
Last Updated: 15-05-2025
Welcome to VeGro! These Terms and Conditions (“Terms”) govern your access to and use of our website www.vegro.co, our mobile applications, and the services we offer (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1. About VeGro
VeGro is a fresh produce platform that delivers fruits, vegetables, dairy products, and dry fruits directly sourced from our farms or local sustainable farmers to your doorstep. We serve areas including Vizag, Siripuram, MVP Colony, NAD Kotha Road, Viman Nagar, Kakani Nagar, Gajuwaka, and Gopalpatnam.
For any queries, contact us at:
📞 +91 8121331777
📧 director@vegro.co
2. Eligibility
You must be at least 18 years old to use our Services. By placing an order, you represent and warrant that you are legally capable of entering into binding contracts.
3. Product Availability & Pricing
- All products listed on the website are subject to availability.
- Prices are subject to change without prior notice.
- Despite our best efforts, products may occasionally be listed incorrectly. We reserve the right to correct pricing errors at any time.
4. Order & Delivery
- Orders placed through our platform will be delivered to the address provided at checkout.
- Deliveries are typically made within the same or next day based on your location and product availability.
- We deliver to: Vizag, Siripuram, MVP Colony, NAD Kotha Road, Viman Nagar, Kakani Nagar, Gajuwaka, and Gopalpatnam.
5. Return and Refund Policy
We take great care in delivering only the freshest and highest-quality products. However, due to the perishable nature of our products, our Return and Refund Policy is as follows:
Returns:
- Returns are accepted only at the time of delivery in the presence of our delivery personnel.
- You must check the products upon delivery and notify the delivery executive of any issues (damaged/spoiled/wrong item).
- Once the delivery is completed and accepted, returns are not applicable.
Refunds:
- Refunds will be issued only for:
- Items returned during delivery.
- Items that are unavailable or cancelled by VeGro.
- Refunds will be processed within 3-7 business days to the original payment method or as store credit.
- For prepaid orders with partial delivery, a proportionate refund will be initiated.
To raise a refund concern, contact us at:
📞 +91 8121331777
📧 support@vegro.co
6. Cancellations
- Orders can be cancelled before dispatch by contacting our support team.
- Once dispatched, cancellation is not possible.
- We reserve the right to cancel any order due to unforeseen circumstances, in which case you will receive a full refund.
7. User Responsibilities
- You agree not to misuse the Services or attempt to interfere with our operations.
- You must provide accurate, current, and complete information while placing orders.
- Any abusive, fraudulent, or illegal behavior will result in immediate suspension or termination of your access.
8. Intellectual Property
All content on VeGro including text, graphics, logos, images, and software is the property of VeGro or its licensors and protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.
9. Limitation of Liability
VeGro shall not be held liable for:
- Delays in delivery due to external circumstances.
- Minor changes in appearance or weight of natural products.
- Any indirect, incidental, or consequential damages.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.
11. Governing Law
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Visakhapatnam, Andhra Pradesh.
12. Changes to Terms
We may update these Terms from time to time. Continued use of our Services after changes indicates your acceptance of the new Terms. It is your responsibility to review this page periodically.
13. Contact Us
For any questions or concerns regarding these Terms, please contact:
📞 +91 8121331777
📧 support@vegro.co